Help
I do not have a Paypal account - how do I make payment?
You can still use the PayPal Guest checkout method if you do not have a PayPal account. At checkout, choose the 'Check Out as a Guest' option and you can make payment with a debit or credit card without the need to set up a Paypal account.
Are you returned to our website without being able to complete the Paypal payment process?
It may be that you had an item in your Shopping Cart that sold out in the time between adding it to your cart and going to pay for it. As we are a small business and can only produce limited quantities of each plant, some items sell out very quickly. You may need to remove the item(s) from your cart then add them back in before you can proceed to checkout.
Are you having an issue with getting PayPal to accept your card?
For instance, is your credit/debit card being rejected by PayPal with the following message?
"The card you entered cannot be used for this payment. Please enter a different credit card or debit card number."
This message will usually only occur if you are trying to complete the transaction as a PayPal Guest, and could be appearing for one of the following reasons:
How do I make a payment if the PayPal payment screen rejects my card?
If you are trying to use a credit card or debit card that is being rejected by PayPal's checkout process then we recommend that you use an alternative credit/debit card.
All our payments go through the PayPal system and we have no involvement in the payment process. Each day we receive numerous successful transactions so, if you continue to have problems with checking out, then we recommend that you contact PayPal customer services (www.paypal.com/selfhelp/contact/call) and they should be able to assist you with identifying the reasons why the transaction cannot be completed with your card.
I have completed the Paypal payment process but have not received an email confirming my order.
Whenever an order is placed by a customer, both ourselves and the customer receive email notifications from the Growild Nursery website and Paypal so if you do not receive any email notifications then no money has been taken from your card and the order has not completed. One possible reason is that you may not have clicked on the ‘Complete Order’ button when you were returned to our website. It’s one of the idiosyncrasies of our website that this ‘button’ is at the foot of that page and quite a few people do not see it, especially when using a tablet or mobile device. You need to click on the 'Complete Order' button to finalise your purchase.
You can still use the PayPal Guest checkout method if you do not have a PayPal account. At checkout, choose the 'Check Out as a Guest' option and you can make payment with a debit or credit card without the need to set up a Paypal account.
Are you returned to our website without being able to complete the Paypal payment process?
It may be that you had an item in your Shopping Cart that sold out in the time between adding it to your cart and going to pay for it. As we are a small business and can only produce limited quantities of each plant, some items sell out very quickly. You may need to remove the item(s) from your cart then add them back in before you can proceed to checkout.
Are you having an issue with getting PayPal to accept your card?
For instance, is your credit/debit card being rejected by PayPal with the following message?
"The card you entered cannot be used for this payment. Please enter a different credit card or debit card number."
This message will usually only occur if you are trying to complete the transaction as a PayPal Guest, and could be appearing for one of the following reasons:
- Your credit card / debit card may already be linked to a PayPal account. If this is the case then PayPal will expect you to use your PayPal account and not use the Guest facility.
- The card you are using has previously been associated with a PayPal account that has since been closed.
- You've linked the card to a PayPal account, but have not yet confirmed it.
- You've exceeded your card limit with the PayPal system. PayPal may restrict Guest Usage for security and fraud reasons, and a limit may apply to the number of times that a card can be used as a PayPal Guest card, or a limit may apply to the total value of Guest transactions for a particular card.
- Your email address is raising a flag in PayPal's system.
- Your browser is not set to accept cookies. You should clear any existing cookies, ensure that your computer is set to accept cookies, and try again.
How do I make a payment if the PayPal payment screen rejects my card?
If you are trying to use a credit card or debit card that is being rejected by PayPal's checkout process then we recommend that you use an alternative credit/debit card.
All our payments go through the PayPal system and we have no involvement in the payment process. Each day we receive numerous successful transactions so, if you continue to have problems with checking out, then we recommend that you contact PayPal customer services (www.paypal.com/selfhelp/contact/call) and they should be able to assist you with identifying the reasons why the transaction cannot be completed with your card.
I have completed the Paypal payment process but have not received an email confirming my order.
Whenever an order is placed by a customer, both ourselves and the customer receive email notifications from the Growild Nursery website and Paypal so if you do not receive any email notifications then no money has been taken from your card and the order has not completed. One possible reason is that you may not have clicked on the ‘Complete Order’ button when you were returned to our website. It’s one of the idiosyncrasies of our website that this ‘button’ is at the foot of that page and quite a few people do not see it, especially when using a tablet or mobile device. You need to click on the 'Complete Order' button to finalise your purchase.